Refund policy

RETURNS & REFUNDS POLICY

We want you to be completely happy with your purchase. If you're not, 
here's how our returns process works:

EXCHANGE WINDOW
Exchanges must be requested within 7 days of the date of receiving your parcel.

CONDITIONS FOR RETURN
To qualify for a return, the device must be:
- In its original packaging / original box
- Complete with all original accessories (if any were included)
- In the same condition as received, with no additional damage

HOW TO START A RETURN
Email us at [info@pinnacleconnections.store] with your order number 
and reason for return. We'll guide you through the next steps.

REFUNDS
Once your returned device has been received and inspected, refunds are 
processed via EFT to your original payment account. Please allow 
[3-5 business days] for the refund to reflect, depending on your bank.

Refunds are only processed once the returned item has passed inspection 
and meets the conditions listed above.